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COVID-19 and Library services: Home

Library during COVID-19 - Update June 9, 2020

We are happy to start offering some services even though the physical Library space is still closed.

Contact us:  
Urgent matters: call 604-528-5599

We continue to provide the following services to all students, staff and faculty:

  • Library instruction sessions for students, faculty and staff via webinar.
  • Reference assistance via email and AskAway Chat
  • All eResources are accessible at JIBC Library:  Student Number & Password; or, Faculty/Staff network credentials required.

We are now doing a pilot of staffing the Library with one staff member from 8:30 am to 4:30 pm, Monday to Friday.

For Face-to-Face classes at the New Westminster campus, we are now offering the following services:

  • Laptops
    • For laptop requests contact Technology Services ( or 604-528-5900).
    • No laptop lending for students at this time.
  • Lending equipment for classroom use (other than laptops)
    • Use booking form on intranet.
    • Include a specific time for pickup and return between the hours of 8:30 am – 4:30 pm Monday to Friday.
      • We will confirm back, via email, the exact times.  
      • We have a pickup and return table located in the atrium to practice physical distancing.
    • Encourage instructors to bring adaptors if they are using their own devices.
    • If possible, instructors should bring their own PowerPoint remotes.
  • Lending books & DVDs
    • Request the titles you need and we will place them on the pickup table by appointment only.
    • Out-of-town borrowers attending F2F classes, may arrange to pick-up a prepaid mailing label & envelope to mail items back to the Library.
    • Currently the pick-up service is not available to online students. Online students receive books/DVDs by mail (no charge). 
  •  Returning books & DVDs
    • Return to the Library Return Bin outside the 8th Avenue entrance; or,
    • Arrange for drop-off at specific time.
      • Place items on return section of table, outside of Library.


Contact us:  

Urgent matters: call 604-528-5599

Chat Help

AskAway is staffed by librarians from post-secondary institutions in B.C. When you start an AskAway session, a librarian will chat with you in real-time. 

May 19th to August 14th:

Mon - Thurs: 9 am-9 pm
Friday:  9 am - 5 pm 
Saturday:  11 am - 5 pm
Sunday:  10 am - 9 pm

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